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What Our Customers Say
Complete source of authentic Thai recipes, ingredients & cookware


Testimonials

Customer Testimonials from 1999 to the Present

 

Overall Rating (639)

5 out of 5 stars
  • Mark

    Rated 5 out of 5 stars

    This is the SECOND Item that I have purchased from your wonderful on-line store. I also purchased a LARGE capacity granite mortar and pestle (six cups plus) some time ago and I am absolutely thrilled with its performance in my kitchen. I was inspired to purchase this Pork Vendor's Knife by several videos that I looked at on YouTube on a channel called Almazan Kitchen. He uses a knife similar to the one I am purchasing but yours is the only one that I have found anywhere that even comes close to what this man uses in his videos. I am looking forward to receiving it. Thank you so much. As always,
    it is my distinct pleasure doing business with you and your company! Cheers. I am a big fan.

    Comment last edited on about 6 months ago by ImportFood
  • Orlando Candelario

    Rated 5 out of 5 stars

    Hello to everyone at ImportFood. I received my Tao cooker and street vendor wok this past Saturday, and I'm beyond thankful. I hovered over the tracking information sent to me by Jerry as if I was tracking Santa Claus on radar. I patiently waited for the FedEX guy to show up--and when and he did, I think I may have scared him. Come to think about it, yeah, I spooked him, because the look of amazement, and possibly shock, as he watched a grown man run up to him with a silly grin on his face, he was quick to put down my package and retreat in his vehicle as if being chased by wild big game. I scooped up my boxes, tore them open immediately, and I have to say; I was just like a kid during Christmas morning. The Tao cooker was intact. No cracks, no blemishes. Amazing craftsmanship, the wok was packaged just as good and was flawless. I took a bunch of pictures and forwarded them to all my family and friends--they're envious, I just know it. I want to extend my thanks to everyone involved in this venture. The whole process felt very personalized, which is a great feeling. This is an amazing addition to my kitchen ware and I can't wait to cook for my family and friends. Thank you again!

    fromCentral Texas
  • Ursula

    Rated 5 out of 5 stars

    Hello. my Ovaltine (I grew up calling in Ovomaltine in Germany) arrived today in a very timely fashion, I might add. I am so pleased with it - it tastes just like it is supposed to taste, not like the chocolatey stuff they sell here under that name. How is that even legal?

    Thank you so much for selling such a great product.

    fromOlympia WA
  • Elaine

    Rated 5 out of 5 stars

    You told me the Tom Kha would be fabulous and it was. I already have sent several people over to PCC to buy it.

    fromIssaquah, WA
  • David Amorde

    Rated 5 out of 5 stars

    Importfood.com has been my sole source of all things Thai for several years now. I have never been disappointed with a product, and I am forever grateful for your continued excellence in acquiring the best ingredients, recipes, and cookware for all of us who yearn for the dishes we learned to love in Thailand - the most beautiful country, with most friendly people in the world!

    fromPasadena, California
  • Carla

    Rated 5 out of 5 stars

    Hot dog!! Just got my order delivered...I'll be in a food coma shortly. Everything received intact; I need to acknowledge your shipping crew. Thank you for recycling packaging; and efficient at that!! You guys rock :)

    fromBatavia NY
  • Scott

    Rated 5 out of 5 stars

    received. good job. thanks.

    fromCarlsbad CA
  • Russ

    Rated 5 out of 5 stars

    I just wanted to say hello and say thanks for such a great website!! I just got back from my SEA trip last week and I was in Bangkok , on Sukhumvit road area -soi 8 to 11, for 4 days! It is such an amazing place and now I can try out my new rice cooker (sorry. Bought it at Walmart before finding your website!! But if it's sucks I'm returning it and definitely going with the one you rec. on your site!)

    Anyway , as a single , separated 50 year old man , I'm a REAL newbie to Thai cooking but 'Mai pen rai' right

    Anyway , thanks again for the great site! Going to use your cooking advice and hopefully get some of your products!

    Take care

    Chok dee!!

    fromAlberta Canada
  • Pri

    Rated 5 out of 5 stars

    Do u ship mortar and pestle to Australia Sydney n what would be the cost for a 8inch one with the shipping cost

    fromSydney
  • Khanittha

    Rated 5 out of 5 stars

    Thank you so much for an excellent services and Tom Kha. Khanittha

    fromPort Ludlow, WA
  • Vic

    Rated 5 out of 5 stars

    I purchased the aluminum Chinese style steamer, and I'm very pleased with it. This steamer heats up evenly, way better than any stainless steel steamer that I have owned. Love this website because I can find Thai cookware and produce that my local Oriental grocery stores don't carry.

    fromPhoenix, AZ
  • Michael

    Rated 5 out of 5 stars

    Just received my fresh Thai chiles. Wow! Best quality I've ever purchased. The other items I ordered are fabulous. Most are hard to find, if not impossible, even in Portland, OR. Fantastic packaging too! Thank you!

    fromTrout Lake, WA
  • Darcy

    Rated 5 out of 5 stars

    Thank u so much u guys r amazing ! I could not believe how fresh and delicious my basil was. It arrived so fast & fresh I was dancing w/joy in my kitchen ! Literally. I will be buying from u again soon. So glad I found u guys!

    fromOregon , USA
  • Kristine

    Rated 5 out of 5 stars

    Thank you so much for my last order. Everything I received was spot on. From the time it took to receive the package to the quality of the food. My question for you is how would you recommend preserving or storing the lemon grass and galang root. Thank you.

    fromOnalaka, WA
  • Deborah

    Rated 5 out of 5 stars

    I got my order today with free gifts. You guys are really good at this. It only took one day! Love my condiment set!

    fromOlympia, WA
  • Wendy

    Rated 5 out of 5 stars

    Just got the box today after the forwarder delivered. An outstanding packing job! Everything was in perfect shape. I'm extremely delighted with your outstanding customer service.

    Amazing Elephant Tom Kha picture will be forwarded when it is consumed. Meanwhile, it will be a very merry Thai holiday food season here!

    Thank you once again for excellence...all the way around!

    Warm regards and Happy Holidays from Panama!

    fromPanama (shipment via Miami FL)
  • Jim

    Rated 5 out of 5 stars

    The lime leaves and galangal arrived in first rate condition. The leaves were about as fragrant and flavorful as I have ever had. Thanks so very much for the great service and products. I will be ordering again!

    fromElizabeth City, NC
  • John

    Rated 5 out of 5 stars

    I love your Web site , although I have never purchased from Import foods . My wife is Thai and we travel between the 2 countries regularly . We use many of these same products in USA and Thailand . Your selection is fantastic and you give so many people who cannot get to Thailand the opportunity to taste authentic Thai gourmet at its best . Thank youKansas

    fromKansas City Mo.
  • Jacqueline

    Rated 5 out of 5 stars

    Wanted to thank you all for this site and the scope/quality of the products you provide. AND your packaging is impressive! With every order I place/receive and recipes I try, I feel I have received a wondrous gift full of possibilities.
    Thanks so much!
    All the Best.

    fromPocatello ID
  • Nola

    Rated 5 out of 5 stars

    Hello, I saw you the other day at PCC Issaquah. I tasted your delicious Tom kha. It was really yummy. I assumed it had to be kept refrigerated. I would love to buy some but I live in SE Alaska, so transport might be an issue. Just to verify, does it need to be refrigerated? I'll be here in Issaquah thru Friday. I hope I can take some home. Please advise.

    Do you have a storefront or are you still strictly mail order? I have purchased items from you in the past and would love to drop by your store, if there is one. Thank you.

    IMPORTFOOD.COM RESPONSE: 'We are so glad you found us at PCC Natural Markets, our favorite local store. You can buy our Amazing Elephant Tom Kha at PCC in the soup section. It is shelf-stable for two years (does not need refrigeration). We use a modern cooking method, the best packaged soup in the world. We developed it here in Issaquah, and we do have some customers in Alaska - one gentlemen in Bethel orders it every few weeks! Please buy it at PCC then take it back to share with your friends in AK. We can also ship it to you via Priority Mail, after you run out and need more. Thanks for all of your support.'

    fromSE Alaska
  • Ana

    Rated 5 out of 5 stars

    We received the mortar and pestle and Thai spices, as well as the modification to my order to add the curry packets. All is perfect with the order! Thank you! And what an absolutely beautiful mortar and pestle. My husband is delighted with his birthday gift, loves the size and the fact that it's made entirely of granite, and knows he will own and use this piece of kitchen equipment always.

    Thank you and your colleagues for a seamless online purchasing experience.

    Sincerely,
    Ana

    fromKiln, MS
  • Christopher

    Rated 5 out of 5 stars

    received the knives today ... I really enjoy them thank you so much will be ordering more in the future.

    fromCouderay, WI
  • Loan

    Rated 5 out of 5 stars

    Just wanna let you know that I just received the 6-inch mortar and pestle. Very happy with the weight that you picked out for me! Great customer service.

    fromSunnyvale, CA
  • Margaret

    Rated 5 out of 5 stars

    Package arrived this afternoon. Everything's in good condition--basil had me worried! Thank you!

    fromBend, OR
  • HeeLian Lim

    Rated 5 out of 5 stars

    Thank you for shipping my purchase on time on October 14 2015...

    I love those 2 sets of big coffee cups with saucer...nice to hold and keep coffee hot longer too

    Love love love Zebra stainless steel cooking pot and the smaller ones with cover ....I am still using the 31 cm wide zebra pot that I bought from u few years back ...still good as new

    Love the Tom Ga Kai soup ...yum !

    Great job on all those videos ...loved watching them ...

    Will be back for more soon

    fromWisconsin
  • Emilie

    Rated 5 out of 5 stars

    Thank you for the great, fast service! I ordered my Tao Charcoal Burner on October 28, evening I believe, and already have received it before noon on the 31st! How fast is that and on the special shipping price at that!!! thanks again, can hardly wait to try it out.

    fromOrangevale, CA
  • Jeanne

    Rated 5 out of 5 stars

    Thanks so much for following up this order for the Hawaii shipping and sending me a bunch of the Hand Brand Panang. You told me on the phone it was great, and it's AMAZING. Best panang curry paste I've ever had, better than what I've had at restaurants.

    Thanks!

    fromKapaa HI
  • Dennis Mullican

    Rated 5 out of 5 stars

    Import food.com is a great company to do business with. They really care about the customer. I got a personal call from Jerry making sure I was happy with the products and service. Now that is the kind of people you like to support. I will be a customer for a long time. Thank you Jerry.

    fromOjai, CA
  • Dennis Mullican

    Rated 5 out of 5 stars

    I can't believe the Sriraja Panich brand Sriracha sauce isn't
    selling well. It has the best flavor of any I have tried. Everyone please try at least one bottle. You will love it.

    fromOjai, CA
  • alma patterson

    Rated 5 out of 5 stars

    I got my 1st ordered - just like home, happy to have a green papaya, and the rest of my ordered, and I love the gift cute pen , thank you so much, next time i'm hoping I could have order a bitter melon veggies.

    fromeast wenatchee, wa.
  • Stephanie

    Rated 5 out of 5 stars

    I love the new "Our Company Background" page!!!! It was wonderful to read about your family. Makes me want to support you even more. And knowing your daughter was involved in coming up with the amazing Tom Kha, I finally had to try some. Thank you for being such a great company! My husband and I are loyal fans!

    fromColumbus OH
  • Andrew

    Rated 5 out of 5 stars

    Just wanted to thank you for quick shipment of Thai Basil that arrived today. I expected it tomorrow morning, and it arrived today. Thanks again for the great service!

    fromEnterprise UT
  • Gary N Tramontana

    Rated 5 out of 5 stars

    Great Job on promoting Thai food.

    fromNew York
  • Gary N Tramontana

    Rated 5 out of 5 stars

    I got to say you're recipes are good, just like in Thailand. Good job.

    fromChiang Mai
  • Gary N Tramontana

    Rated 5 out of 5 stars

    I've been in Thailand a long time "2 Years" and learned from the owner/chef Naroor @ the
    Blue Elephant in Bangkok & other Thai chefs only because they are friends with my Thai friends.
    I'm a chef, but i need to learn street food because the Americans don't want to pay for expensive Thai food.
    What can you ship to me, like fresh green peppercorns, holy basil ,etc I know there are 3 thai basils, one
    has a lemon scent?.

    fromChiang Mai Now
  • Tony Toves

    Rated 5 out of 5 stars

    Received my Satay Grill today, talk about fast shipping, ordered on 8 Sep came in 11 Sep, Outstanding.

    fromCali
  • Shari

    Rated 5 out of 5 stars

    I just wanted to let you know how pleased I have been with everything I have received from Import Foods! This is my second order from your company, and I can guarantee I will be back for more in the near future. Your prices are fabulous, the shipping and packaging impeccable, and the choice of products is vast. I couldn't be more pleased. :-) Keep up the great work! I am recommending you to all my Thai food-loving friends.

    fromBonita, CA
  • Gordon White

    Rated 5 out of 5 stars

    Am now back in the UK with my Satay BBQ. Looks like a great product, once (if) the weather improves I will be out there cooking satay to heart's content. Thanks again for your help in sending it to San Francisco for me to collect. Love your videos on other recipes.
    Best wishes
    Gordon

    fromWorth UK
  • Chris

    Rated 5 out of 5 stars

    I was in Seattle for a couple days so figured that would be a great time to get some of Import Food's products. I wanted to avoid the high shipping costs sending things to Canada. Jerry was very helpful getting my order shipped to my hotel. Everything arrived quickly and it all looks great. I can't wait to get home and use my Thai/Korean barbecue. My last, and most memorable meal in Thailand was Korean barbecue at a market in Bangkok. Even the local Korean market at home didn't have one. Thanks again, Jerry and the rest of the team at Import Food.

    fromEdmonton, Alberta, Canada
  • William

    Rated 5 out of 5 stars

    I just wanted to let you know that my order arrived today, everything in perfect condition thanks to your superlative packaging. So, many thanks! Such excellent customer service is rare. Thank you very much for the excellent service. I'm always happy to write positive reviews of companies I deal with (no negative reviews ever... bad karma). What is your favorite review platform? Yelp? Google? If you let me know, I'll be sure to write glowing reviews.

    Thanks again. I know that I will be a return customer for years to come.

    Warm regards,
    William

    fromPortland OR
  • Andrea

    Rated 5 out of 5 stars

    (Regarding Amazing Elephant Tom Kha). I diced half a pound of fresh swordfish into a soup pot, added three pouches of soup, heated it just enough to cook the fresh fish, served it over a scoop of steamed Basmati rice I had left from earlier in the week, sprinkled a handful of fresh chopped scallions and cilantro over it, and we enjoyed dinner in five minutes! That's what I call fast food.

    My brother will love this for their busy household. And we

    fromWoodinville, WA
  • Frank

    Rated 5 out of 5 stars

    Dear Mr. and Mrs. Good,

    I just wanted to send a quick note to let you know that I have been enormously pleased with your website and products. Your street food vendor video section keeps me highly entertained and informed (more so than any cooking program on cable) and I find myself watching and re-watching your videos over and over and doing my best to duplicate these amazing dishes. Please, please, please keep up the great work and continue to to thrive. I assure you that you have a dedicated customer with me. All the best.

    fromCherry Hill, NJ
  • Liz

    Rated 5 out of 5 stars

    Our order arrived Saturday and we are so impressed with how quickly we received it! We are very happy and look forward to ordering a great deal more in the future.

    fromVictor, MT
  • Richard

    Rated 5 out of 5 stars

    Thanks my order came in today, will order from you again.

    fromBirmingham AL
  • Linda

    Rated 5 out of 5 stars

    I have placed several orders with you and have been thrilled with every singe order. I even had the pleasure speaking with you on one occasion as you answered some questions for me regarding products and recipes!

    The level of customer service that you provide is exemplary and very much appreciated!

    I am teaching myself how to cook Thai and am using almost exclusively cookware and recipes from your website!

    Thank you so much for all of your help and for providing quality products with speedy shipping!

    I will continue to be a big fan of your company and website!

    fromOrlando FL
  • Ramiro

    Rated 5 out of 5 stars

    Hi Jerry, I've received the parcel today.
    Everything it's ok.

    Many thanks and best wishes!!!.

    Ramiro ( from Spain)

    fromCARTAGENA, MURCIA, SPAIN
  • Janet

    Rated 5 out of 5 stars

    Dear People,

    I received the shipment today and I was pleased at how it was packed very well with care. I am looking forward to working with ingredients that I have not been able to find locally, and am happy to have discovered your site. There are a few items that I would have ordered as well but were out of stock. It there a way to put these on a wish list, that notifies automatically? Just curious.

    Thank you,
    Janet

    fromCoupeville, WA
  • Leiann

    Rated 5 out of 5 stars

    The Hand Brand Panang and Red Curry pastes are our favourite outside of Thailand!

    I've shared the pastes and also the Lobo Holy Basil with friends and all agree they've never tasted anything so good!

    fromMoberly Lake, BC Canada
  • David

    Rated 5 out of 5 stars

    Howdy Just wanted to drop you guys a line and tell how pleased I am with your products and your great mail order service. Absolutely top notch in my book. Thanks!

    fromCedar Creek TX
  • Ryan

    Rated 5 out of 5 stars

    Just wanted to write to let you know that I got my package the other day. I really appreciate the effort to get it to me quickly.

    I'll be recommending you guys to all my friends.

    Thanks.

    fromNeptune NJ
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Issaquah, WA 98027

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